Contact us
Contact – Morocco Travel Experts
Email: contact@moroccotravelexperts.com
Phone: +1 (251)9014868
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
FAQs
I'm ready to book! Where exactly are you based, and what kind of trips do you organize?
That’s great! We are rooted right here in Morocco. We specialize in creating custom, cultural, and corporate trips …. we take care of everything from hidden gems in Marrakech to Sahara excursions.
What do I need to pay upfront to secure my reservation?
We require a deposit of 20–40% of the total tour price. Once we receive that, we immediately start securing your hotels and transportation, guaranteeing your booking.
What payment methods do you accept for the deposit and the final balance?
For the initial deposit, we accept Visa, MasterCard, or wire transfers. The remaining balance can be paid in cash (Dirhams, USD, or Euros) or by credit card, though card payments for the balance incur a 3–5% bank fee.
I have some specific dietary needs and mobility issues. Can you accommodate those?
For our shorter tours and day trips, we offer a 100% refund if you cancel at least 48 hours before the start time. Unfortunately, if you cancel within that 48-hour window, we cannot offer a refund.
I have some specific dietary needs and mobility issues. Can you accommodate those?
We always try our best! To ensure we can meet your needs, please submit all dietary, medical, or accessibility requirements in writing when you make your booking. We will then confirm with you before finalizing the reservation.
I'm looking at a short trip. What happens if I need to cancel at the last minute?
For our shorter tours and day trips, we offer a 100% refund if you cancel at least 48 hours before the start time. Unfortunately, if you cancel within that 48-hour window, we cannot offer a refund.
What if I have to cancel a long multi-day tour? What are the charges?
The charges depend on the timing:
30 days or more before departure: Full refund (deposit fees may apply).
20–29 days before departure: You are charged 30% of the tour price.
Less than 10 days before departure: You are charged 100% of the tour price.
Is travel insurance included in the booking price?
No, travel insurance is not included and is not provided by us. We strongly recommend you purchase your own comprehensive travel insurance to cover medical emergencies, cancellations, and any unexpected events.
Do I need to worry about flights, visas, or passport validity?
You’ll need to handle those yourself. We do not book flights or arrange visas. Please ensure your passport is valid for at least six months beyond your arrival date in Morocco to avoid any issues at immigration.